Refund Policy

1. Overview

At ResumePro, we want you to be completely satisfied with our service. This Refund Policy outlines the terms and conditions for refunds on our paid subscription plans.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all first-time paid subscriptions (both monthly and annual plans). If you are not satisfied with our service for any reason, you may request a full refund within 30 days of your initial purchase.

• The 30-day period begins on the date of your initial payment
• Refunds are processed within 5-10 business days to your original payment method
• This guarantee applies only to your first paid subscription

3. Free Plan

Our free plan is available indefinitely at no cost. Since no payment is required, refunds do not apply to free plan users. You may upgrade to a paid plan at any time to access premium features.

4. Annual Subscription Refunds

For annual subscriptions beyond the initial 30-day guarantee period:

• Refunds may be provided on a case-by-case basis at our discretion
• Pro-rated refunds may be available for unused months in exceptional circumstances
• Service issues or technical problems may qualify for special consideration

5. Monthly Subscription Refunds

Monthly subscriptions are not eligible for refunds after the initial 30-day money-back guarantee period. You may cancel your subscription at any time to prevent future charges, and you will retain access to premium features until the end of your current billing period.

6. How to Request a Refund

To request a refund, please follow these steps:

• Contact our support team at support@resumepro.io
• Include your account email address and order/transaction ID
• Briefly explain the reason for your refund request
• Our team will review your request and respond within 2 business days

7. Refund Processing Time

Once your refund request is approved:

• Refunds are processed within 5-10 business days
• The refund will be credited to your original payment method
• Depending on your bank or card issuer, it may take an additional 5-7 business days to appear in your account
• You will receive a confirmation email once the refund has been processed

8. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Violation of our Terms of Service or acceptable use policy
• Account suspension or termination due to fraudulent activity
• Requests made after the applicable refund period has expired
• Change of mind after the 30-day money-back guarantee period
• Chargebacks or payment disputes initiated without contacting us first

9. Cancellations

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation does not automatically trigger a refund unless you are within the 30-day money-back guarantee period. Upon cancellation:

• You will retain access to premium features until the end of your current billing period
• No further charges will be made after cancellation
• Your account will automatically revert to the free plan

10. Exceptional Circumstances

We understand that exceptional circumstances may arise. If you believe you have a special situation that warrants consideration beyond our standard refund policy, please contact our support team. We will review each case individually and work with you to find a fair resolution.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of the service after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

12. Contact Information

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

Email: support@resumepro.io
Support Hours: Monday - Friday, 9:00 AM - 5:00 PM PST
Response Time: Within 2 business days