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Call Center Supervisor Resume Example
Mid level • Customer Service
Call Center Supervisor
Call Center Supervisor
Skills
Team LeadershipPerformance ManagementQuality AssuranceCall Center MetricsCoachingSchedulingWorkforce ManagementConflict ResolutionProcess ImprovementEmployee Development
Work Experience
Call Center Supervisor
Insurance Services Corp
Tampa, FL
Supervise team of 25 customer service representativesImproved team CSAT scores from 85% to 95%Reduced average handle time by 20% through coachingImplemented quality assurance program improving FCR by 25%
Senior Customer Service Representative
Telecom Company
Tampa, FL
Handled escalated customer complaints and complex issuesTrained 15 new representatives on systems and proceduresAchieved top performer status for 8 consecutive quarters
Education
Bachelor of Arts in Communication
University of South Florida
Resume Stats
Experience Levelmid
CategoryCustomer Service
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