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Customer Support Specialist Resume Example
Entry level • Customer Service
Customer Support Specialist
Customer Support Specialist
Skills
ZendeskIntercomPhone SupportEmail SupportLive ChatProblem SolvingConflict ResolutionProduct KnowledgeMultitaskingEmpathy
Work Experience
Customer Support Specialist
E-Commerce Solutions
Columbus, OH
Handle 50+ customer inquiries daily via phone, email, and chatMaintain 98% customer satisfaction rating (CSAT)Reduced average resolution time by 25% through improved processesTrain new team members on support procedures and tools
Customer Service Representative
Retail Store Inc.
Cleveland, OH
Provided in-store and phone support for customersProcessed returns and exchanges following company policiesRecognized as Employee of the Month 3 times
Education
Bachelor of Arts in Communication
Ohio State University
Resume Stats
Experience Levelentry
CategoryCustomer Service
Views72
Uses0
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