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Technical Support Engineer Resume Example
Mid level • Customer Service
Technical Support Engineer
Technical Support Engineer
Skills
Technical TroubleshootingAWSLinuxSQLAPI DebuggingJiraZendeskLog AnalysisCustomer CommunicationDocumentation
Work Experience
Senior Technical Support Engineer
Cloud Services Corp
Austin, TX
Resolve escalated technical issues for enterprise customersReduced average ticket resolution time by 35%Created 50+ knowledge base articles decreasing repeat inquiries by 20%Mentor team of 5 junior support engineers
Technical Support Engineer
Software Company Inc.
Dallas, TX
Provided Tier 2 support for SaaS applicationTroubleshot API integrations and database issuesCollaborated with engineering on bug fixes and feature requests
Education
Bachelor of Science in Information Technology
University of Texas at Austin
Certifications
- AWS Certified Solutions Architect - Associate - Amazon Web Services (October 2021)
Resume Stats
Experience Levelmid
CategoryCustomer Service
Views70
Uses0
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