UX Researcher Resume Example

Lead end-to-end research initiatives for B2B SaaS platform serving 50,000+ users, conducting 40+ user interviews and 15+ usability studies annuallyRedesigned onboarding flow based on research findings, reducing time-to-value by 42% and increasing user activation rate from 58% to 81%Established company's first research repository using Dovetail, improving insight accessibility and reducing duplicate research efforts by 30%Collaborate with product managers and designers to define research questions, create testing protocols, and present findings to C-level stakeholdersImplemented continuous discovery practices including weekly user interviews and bi-weekly synthesis sessions with product teamsConducted competitive analysis and heuristic evaluations that informed feature prioritization for Q3 and Q4 product roadmaps

Executed mixed-methods research studies for telehealth mobile app with 200,000+ active users, including diary studies, card sorting, and tree testingDesigned and analyzed quantitative surveys (n=2,500+) using Qualtrics, identifying key pain points that led to 28% reduction in support ticketsPartnered with design team to conduct iterative usability testing on appointment scheduling feature, improving task success rate from 67% to 92%Created patient personas and journey maps based on 60+ in-depth interviews, which became foundational artifacts for product strategyFacilitated workshops with stakeholders to align on research priorities and translate findings into design requirements

Supported senior researchers in planning and executing usability studies for e-commerce clients, recruiting participants and moderating 25+ sessionsAnalyzed qualitative data using affinity mapping and thematic analysis to identify patterns across user feedbackAssisted in creating research deliverables including highlight reels, insight reports, and presentation decks for client stakeholdersConducted heuristic evaluations and accessibility audits for 8+ client websites, providing detailed recommendations aligned with WCAG 2.1 standardsMaintained participant recruitment database and managed research scheduling logistics for team of 4 researchers